HOYA Lens Australia is an international market leader in the manufacture and supply of ophthalmic lenses. We provide a wide portfolio of high quality products to eye care professionals.

We are currently looking for fresh new faces to expand our Customer Service Team, based in our Melbourne office, as a customer service consultant (call centre). This role offers a unique opportunity to either commence your career in the optical industry or to further develop your existing optical skillset with a Global leader in Optics.

Reporting to the VIC Customer Service Manager, you will be joining a great team of dedicated professionals and a company which encourages personal growth and development.

Daily team duties can include:
• Process and maintain customer records / data entry with an emphasis on accuracy.
• Liaise with internal departments to ensure orders are processed to schedule
• Acknowledge and record client feedback and complaints
• Ensuring HOYA's high standards are delivered at every point of contact.

Desirable but not essential:
• Assessing and interpreting optical lens orders and offer technical solutions to queries.
• Delivering accurate information about our diverse product range, services and processes
• Provide exceptional customer service communication via phone and email

Our ideal team member:
• Have a passion for optics or a keen interest in learning about optics with a can-do attitude
• A natural ability to form positive relationships with customers and team members
• Excellent verbal and written communication skills.
• A solution driven focus with strong problem solving and decision making skills
• A passion to succeed with high levels of self-motivation
• Outstanding time management and project organisation abilities.
• Qualifications in Optical Dispensing or experience in optical retail will be highly regarded

Some of the great benefits when working for HOYA include:
• Complimentary lenses packages
• Annual bonuses based on business performance

A career at HOYA Lens Australia is your opportunity to succeed in service excellence in a positive, supportive environment.

Send us your application today to find out more!