About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our 2025 Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

We are proud to offer our members access to lower cost, high quality optometry services across our network of Eyecare centres.

About the Role

Based at our Sydney CBD Eyecare Centre, working closely with Optometrists and experienced Dispensers, you will assist patients with the selection of their frames, interpret optical prescriptions and provide excellent customer service. This role is ideal if you are passionate about eyewear fashion and enjoy working with people in a busy environment.

Please note this position will also require you to travel and work from our Blacktown, Parramatta and Burwood centres from time to time.

Responsibilities: 

Interpret optical prescriptions
Provide fashion and practical advice to assist customers in selecting frames
Patient care management
Assisting on reception when required
Keeping patient records up to date
Study at TAFE part-time whilst training

About You

Proven experience within a customer facing role
Excellent communication skills and ability to thrive in a team environment
Completed HSC and interested in studying the Optical Dispenser course at TAFE
Demonstrated passion for fashion and optometry
Brings a positive attitude and pro-active approach to work

Culture

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your wellbeing journey, so that you can be at your best.   

We’re all about  creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

Benefits

Up to 50% discount on health cover, pet & travel insurance
Family & Friends day
Organisational wide Recognition & Rewards program
Generous Parental Leave Scheme
Health & Wellbeing Initiatives
Come and join our HCF team!

A career with us 

Please check out our website at https://www.hcf.com.au/about-us/careers

HCF is committed to creating a diverse and inclusive workplace.  All suitably qualified applicants will receive equal and fair consideration for employment. Applicants who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply.  All potentially successful candidates will be required to complete background checks which will include a police clearance prior to confirmation of employment.