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Customer Service

Founded in 1984, Opticare stands as one of Australia's most reputable providers of optical lenses, renowned for its innovative approach, high-quality offerings, and unwavering dedication to customer satisfaction, particularly serving independent optical enterprises. Leveraging nearly 40 years of expertise in lens production, the company's investment in state-of-the-art equipment and exceptional technical design fortifies its continued success and recognition among clients.

We at Opticare are thrilled to announce a unique opening for a multifaceted customer service position in our Sydney head office. The perfect candidate will bring experience in customer service and administration, complemented by a positive and amiable disposition. Training will be provided for specialised industry-related tasks.

Key Responsibilities:
* Serve as the initial contact for clients by handling incoming and outgoing phone calls. Excellence in customer service is paramount.
* Manage client communications through email and phone.
* Perform data entry for orders, including frame tracing.
* Aid in receiving deliveries by unpacking and assigning stock to respective orders.
* Conduct daily account management, integrating customers into our established systems and procedures while providing added value.
* Support dispatch data procedures and the packaging of assignments.
* Help coordinate courier pick-ups.
* Contribute to the preparation of End-of-Month and Company Reports.
* Oversee both accounts receivable and payable.
* Execute additional tasks as needed.

Skills Required:
* Previous Optical experience with associated qualifications
* Previous experience in customer service (either B2B or B2C)
* Outstanding communication abilities, encompassing both written and verbal interactions.

We are eager to fill this position immediately.
If you're looking for a substantial career opportunity and wish to play a vital part in Opticare's team and contribute to business growth, we encourage you to apply for this engaging and varied role.

Please submit your application to

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