Hilco Vision is an industry leading global eyewear/eyecare wholesale company delivering comprehensive optical products. Hilco has direct subsidiaries in the USA (head office), Canada, UK, Germany, Australia/ New Zealand, China and the Netherlands. Our product portfolio is concentrated on five primary product categories; Professional Tools & Equipment, Vision Protection Eyewear, Consumer Accessories, Lenscare and Ophthalmic Supplies.

About You:
• Exceptional Customer Service and friendly phone manner.
• Sales oriented.
• Must be a team player.
• Organised with good time management skills.
• Ability to multi-task.
• Problem-solver and able to think outside the box.
• Show initiative and willingness to support the team.
• Proficient in written communication & verbal skills.
• Patient with a good work ethic.
• Attention to detail and ability to follow tasks through to completion.

The Position and Essential skills:
To be successful for this position you will need to be customer focused and a supportive team player with an interest in creating sales opportunities both over the phone and through in office created initiatives. The role is majority non-customer facing, however will involve attendance at industry tradeshows.
• Customer focused position - must have a professional and happy phone manner.
• Assisting customers through placing orders, product enquiries, and resolving issues.
• Upsell and make product recommendations to customers (Product training will be provided).
• Act as a sales support consultant during inbound and outbound calls.
• Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
• Build, maintain, and manage relationships with customers to support their product needs.
• Supporting the Customer Service, Sales and Marketing team.
• Handling administrative duties for the company and its management team.
• General office ad hoc duties - processing customer orders, maintaining customer sales records.
• 12+ months experience in a similar role required.
• Optical experience preferred, but not essential.
• Willing to travel and attend industry tradeshows.

Additional Information:
• On the job training and support offered.
• Full Time, Permanent Position.
• Please no time wasters.

If you believe you meet the criteria and want to work in a friendly office within a growing company, we look forward to receiving your application. Please send your application to Isabelle via ifroiland@hilco.com.au .