I hold a Certificate IV in Optical Dispensing and bring over a decade of experience across the optical industry, spanning frontline retail leadership, practice management, and national HR operations, including senior, regional, and national roles.

I'm a customer service specialist with a proven track record across boutique, high-end optical practices and high-volume, fast-paced environments. In all settings, I'm comfortable balancing the needs of the patient with the needs of the business — offering the personalised attention clients expect and deserve, while maintaining consistent standards under the pressure of a busy, high-turnover practice.

I've operated at every level of the optical industry, from frontline dispensing and flagship store management to regional P&L accountability and national HR leadership across 80+ practices. That means I don't just fill a shift; I understand how a practice runs end-to-end, from patient experience through to compliance, stock, and team performance, and I can slot in with minimal handover regardless of the practice's size or systems. My background spanning different-sized and paced practices means I adapt quickly to whatever standard and pace a practice needs on the day. I bring the reliability, judgement, and people skills of someone who has led teams, alongside the hands-on dispensing and patient care capability to make an immediate, practical difference.