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Volunteer Optical Dispenser

Eyes of Hope is a not-for-profit organisation that provides free eye checks and glasses to people experiencing homelessness and vulnerable individuals in NSW, Australia.

We operate a mobile eye service through various community partners such as Ozharvest Community Hub, Kirketon Road Centre and St Vincent De Paul’s Society.

A single 4-hour clinic once a month. Volunteer Optical Dispensers will be able to select the clinic time and location that suits them on our volunteer management platform.

Key Responsibilities:
• Patient Interaction: Greet and interact with patients in a friendly and respectful manner, ensuring they feel comfortable and valued.
• Prescription Interpretation: Accurately read and interpret prescriptions provided by optometrists.
• Frame Selection Assistance: Help patients choose appropriate frames based on their preferences and the specific requirements of their prescriptions.
• Lens Specification: Provide guidance on lens options, including single vision, bifocals, and progressive lenses.
• Order Processing: Manage and process orders for spectacles, ensuring accuracy in specifications and timely delivery.
• Spectacle Fitting and Adjustment: Fit and adjust spectacles to ensure comfort and optimal vision for patients.
• Record Keeping: Maintain detailed records of patient prescriptions, orders, and any adjustments made.
• Quality Control: Inspect spectacles upon arrival to ensure they meet quality standards and are in accordance with the prescribed specifications.
• Patient Education: Educate patients on the proper care and use of their spectacles.

• Certification: Certification in Optical Dispensing or a related field is preferred but not necessary.
• Experience: Previous experience in an optical dispensing role, preferably in a clinical or charitable setting.
• Skills: Excellent communication and interpersonal skills, strong attention to detail, and proficiency in using optical dispensing tools and software.
• Attributes: Compassionate, patient, and dedicated to serving marginalized communities.

• Comprehensive induction to Eyes of Hope’s operational procedures and mobile clinic facilities.
• Updates on the latest in optometric practices relevant to our patient demographics.
• Ongoing support from the clinical coordination team and fellow healthcare professionals.

Our story is simple, three friends with a common heart for the vulnerable people in society and a similar clinical interest- we love eye balls, and we would love to hear from you!

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